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FREQUENTLY ASKED QUESTIONS

  • Q Will my windows and doors product damaged during the shipping process?

    A Don’t worry about this issue, we will packed well to keep the product safety ship to your job-site, item will be well packed in wooden frame, the glass packed with bubble firm and fill in the wood box, and we have the shipping insurance to double assistant .
  • Q What information is needed to order for my product?

    A It is important to have as much detailed information as possible. Proper measurements for sash/panel replacement, as well as your product series number are necessary for us to place an order for you. If needed, visual aides, such as emailing pictures of your product, can also be of assistance.
  • Q What information is needed to order parts for my product?

    A It is important to have as much detailed information as possible. Proper measurements for sash/panel replacement, as well as your product series number are necessary for us to place an order for you. If needed, visual aides, such as emailing pictures of your product, can also be of assistance.
  • Q How long will it take to get my windows and doors product?

    A Factory mass production time will take 45 days after confirming your shop drawing, and the seaway shipping will take 40 days to your local port.
  • Q What warranties do you offer?

    A Topbright offers a Limited Lifetime Customer Assurance Warranty on all our products, for the glass with 10 years warranty, for the aluminum profile, PVDF coated 15 years, Powder coated 10 years, and for the hardware accessories 5 years warranty. 

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Guangzhou Topbright Building Materials Co., Ltd.

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  E-mail: project@cntopbright.com
  Tel: (313) 558-7555 

  Address: Room 907,CaiHui Information&Science Building A,No 98 Yuexi North Road , Baiyun District,Guangzhou China

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